| Health is basically defined as a complete state of | | | | are second only in the scorecard, it is still of equal |
| well-being: physically, mentally, and socially. Good health | | | | importance to financial perspectives since this directly |
| is not merely achieved by the absence of illness or | | | | affects the patients. |
| infirmity. Health facilities are an integral necessity in any | | | | There are processes involved in the implementation of |
| community. It serves not only as a treatment facility | | | | services in a medical facility. A good facility will ensure |
| but also, as a watchdog for diseases and other major | | | | that the processes are easy to understand and follow. |
| issues that would affect health. The quality of service | | | | Patients should not be made to wait in queues. The |
| provided by these facilities should be non-negotiable. | | | | facility should have a good outpatient program and |
| The medical facilities BSC or balanced scorecard | | | | inpatients should be given full medical attention. The |
| provides us a guideline on how to gauge the quality of | | | | facility must constantly upgrade their equipment and |
| services in a medical facility. | | | | frequently replenish used medical supplies. The |
| In its most basic form, the scorecard measures the | | | | development of new facilities should be fast and they |
| performance of medical facilities. It is very important | | | | should be made available for use as early as possible. |
| for a medical facility to have good financial | | | | Even the average duration of a patient's stay is used |
| performance and financial progress. A medical facility | | | | in the scorecard to measure a facility's effectiveness. |
| is actually measured by its receivable accounts and | | | | Health care facilities have social responsibilities, too. |
| operating profit. It must be able to afford the cost of | | | | Charity applications are very important for patients of |
| building new sub-facilities, developing or buying new | | | | average income. Medical wastes should be properly |
| medicines, and purchasing new medical apparatuses. | | | | disposed or recycled so as not to cause |
| Financial stability is very important for a medical facility | | | | environmental problems. The facility should provide its |
| since it would ensure smooth operations if all needs | | | | medical personnel a happy and productive working |
| are attended to. | | | | environment. More importantly, good health is better |
| Customers, in this case, the patients, must have good | | | | maintained by prevention than treatment. Health care |
| perception of the medical facility and this is generally | | | | initiatives should be shared and discussed with the |
| possible if their expectations are met or even | | | | public. The facility must provide a good, solid, and |
| surpassed. Medical facilities should be accessible to as | | | | sustainable health education program. |
| many patients as possible. It should be easy to locate | | | | The medical facilities BSC is very useful for |
| and near areas where population is dense. The cost | | | | administration personnel in a facility since it would |
| of medicines and treatment must be well within the | | | | pinpoint areas that would need improvement. It is a |
| means of the general populace. Costs should be | | | | valuable guide to provide the best possible quality of |
| adjusted according to the paying capacity of most | | | | services a facility can provide. |
| people in the area. Although customer perspectives | | | | |