Healthcare For the Uninsured - A Collaborative Approach That Succeeds

As the healthcare debate rages on in Washington,provides access to diagnostic services, specialty care,
D.C., one organization in DuPage County, Illinois hasprescription medication and hospital services for each
found a way to bring together hospitals, physicians,member.
government and human services agencies to provideA person is eligible to become a member of Access
healthcare for that county's rising number ofDuPage if he or she has resided in DuPage County for
low-income, medically-uninsured residents.at least 30 days; is under age 65; has a household
Established in 2001 with the help of 14 organizations,income below 200% of the Federal Poverty Level, has
Access DuPage, located in Carol Stream, Illinois ano medical insurance; and is not eligible for public health
western suburb of Chicago, began providing healthcareinsurance programs such as Medicaid or Medicare.
to qualified residents, referred to as members, inQualified applicants are enrolled in the Access DuPage
February 2002. Today, Access DuPage is comprisedprogram for a period of one year, after which they
of 225 organizations and last year served over 13,000must reapply for membership in the program and their
DuPage County residents who would otherwise haveeligibility criteria must be re-verified.
no access to affordable healthcare. The organizationSome members pay a $5 co-payment per office visit,
will serve well over that number by the end of 2009.according to Endress. If diagnostic services are
The direct cost of operating Access DuPage hasrequired, members with a proper physician's order can
averaged slightly more than $400 per member, perobtain these without charge at any hospital in DuPage
year, but this year, the cost has dropped to $363!County.
How is this possible? Richard Endress, President of"The vast majority of the services received by
Access DuPage, believes the organization's success isAccess DuPage members are contributed at little or
due in large part to the culture of collaboration thatno cost by physicians, hospitals and other partners,"
exists among all entities involved. "We can get a lotsaid Endress. "The direct cost of operating Access
further in addressing a complex problem such asDuPage is aproximately $363 per member, with
caring for the medically uninsured by working togetherapproximately 52% of these costs going toward the
rather than by working separately," said Endress.purchase of prescription medications from the
As a vice president of Central DuPage Hospital inorganization's pharmacy benefit manager. Additionally,
Winfield, IL for 16 years, Endress saw first-hand the26% of the direct cost underwrites the operations of
increasing need to find a way to bring healthcarethe various clinics and practices that serve as "medical
providers and governmental entities together tohomes" for Access DuPage members and 22%
develop a cost-effective continuum of medical careoperates the program," he said.
for the low-income, medically-uninsured residents ofThe upfront funding to pay for these direct costs is
DuPage County. In the late 1990s, he witnessed aprovided by seven DuPage County hospitals, DuPage
number of failed attempts to develop a program forCounty government, Community Memorial Foundation,
the county's uninsured. He contends that these effortsState of Illinois Bureau of Refugees and Immigrants,
failed for several reasons including the fact that somethe United Way of the DuPage Area, DuPage County
key partners were not at the table, and issues arosetownships, and other small grants and miscellaneous
over turf.income.
With coalition partners including hospitals in DuPageThe cost effectiveness of this program is clear. Both
County, physician practices, townships, foundations, thethe age-adjusted hospitalization rates and use rates of
DuPage County Board and other county health andEmergency Rooms are about 70% of national rates,
human services departments, as well as numerousand the total cost of care, if typical managed care
community organizations, Access DuPage has beenrates were paid for the donated services, is about
able to provide a full range of medical services to20% less than the average cost of individual
each member, including assigning each member aemployer-sponsored health care premiums. Those
"medical home," and then providing access to anumbers speak for themselves.
continuum of more intensive services, if required. AThis program is successful because all of the players
"medical home" provides members with primary care,came to the table ready to work together; they came
a sustained relationship, care in the context of familyto give and take, and to create a culture of
and community, support to take responsibility forcollaboration that allows Access DuPage to take care
personal health, entry to the broader health systemof those individuals in our communities who are most in
and coordination of care with those components ofneed.
the broader health system. The continuum of care